Does Criciya use my mobile number for advertising?

No. Criciya uses your mobile number solely for OTP verification, transaction confirmations, and urgent security alerts. We do not send advertising or spam SMS, and we never share your number with any marketing company.

How safe are my KYC documents?

Your national ID or passport copy is encrypted immediately upon upload. Only the authorized KYC team can access it for verification purposes. Once verification is complete, the document is stored encrypted on secure servers and deleted after 2 years.

Will all my data be deleted if I close my account?

Personal data is deactivated within 30 days of account closure. However, financial transaction records may be retained for up to 5 years due to legal obligations — this is in accordance with Bangladesh's financial regulations.

Does Criciya track my location?

We collect approximate location data based on your IP address — this is necessary for security purposes, such as alerting you to logins from unusual locations. We do not track GPS or real-time location.

How will I know if there's a privacy breach?

In the event of a security breach, Criciya will notify affected users via their registered email and mobile within 72 hours — including what steps have been taken and what you should do.

criciya | Privacy Policy — How We Protect Your Data

1. Introduction & Purpose

Welcome to Criciya. This privacy policy has been written entirely in Bengali for users in Bangladesh, so you can clearly understand what we do — and don't do — with your information.

Criciya is a trusted online betting platform where protecting user privacy is one of our most important responsibilities. When you create an account, place bets, or use our app, some information naturally comes to us. This privacy policy provides a complete and transparent account of how that information is managed.

By using Criciya's platform, you are considered to have accepted the terms of this privacy policy. We encourage you to read it carefully before registering. If anything is unclear, our support team is always ready to help.

This privacy policy was last updated in January 2026. Some changes have been made to the Cookie and Data Retention sections.

2. What Information We Collect

Under Criciya's privacy policy, we only collect information that is genuinely necessary to provide you with our services. We never ask for data we don't need.

Information Collected Directly From You

Full Name (as per National ID)
Mobile number and email address
Date of Birth & Gender
Address (up to district/division level)
Payment details (biBkash/Nagad/Rocket number — full details are not stored)
KYC documents (national ID or passport copy)

Automatically Collected Information

Device Type & Operating System
IP Address & Approximate Location
Browser Type & Version
Platform usage time and patterns (log data)
Betting history and transaction records

Data Type	Purpose of Collection	Required?
Name & Contact Information	Account Creation & Communication	Yes
Date of birth	Age Verification (18+)	Yes
Payment Information	Deposit & Withdrawal Process	Yes
KYC Documents	Identity Verification & Fraud Prevention	Yes, for withdrawals
Device & Log Data	Security & System Improvements	Automatic

3. How Your Information Is Used

Criciya uses your information only for specific, legitimate purposes. Our privacy policy states clearly — your data is never sold to advertisers.

Account Management: For registration, login, password reset, and account updates.
Service Delivery: For processing bets, payments, bonuses, and rewards.
Security Assurance: For detecting fraud, preventing account hacking, and monitoring suspicious activity.
Contact: For important updates, transaction confirmations, and support.
Legal Obligations: To meet regulatory requirements and comply with legal obligations.
Service Improvement: For anonymous usage analytics to improve the platform experience.

We never share your betting history or financial information with third parties for advertising or marketing purposes.

4. Who We May Share Your Information With

A core principle of Criciya's privacy policy is that your data is never sold or shared unnecessarily. However, there are a limited number of circumstances where data may be shared:

Payment Processors

For deposits and withdrawals, only transaction-related information is shared with mobile banking partners such as bKash, Nagad, or Rocket. These third parties are required to comply with our privacy standards.

Legal Authorities

In cases involving a court order, government directive, or legal investigation, we may be required to provide relevant information to the appropriate authorities. In such cases, we always share only the minimum information necessary.

Technology Service Providers

Criciya works with select technology partners (such as cloud server providers and cybersecurity firms) to operate the platform. These partners are granted access to limited data solely for the purpose of providing technical services and are bound by strict confidentiality agreements.

Criciya never shares your personal information with ad networks, data brokers, or unrelated third parties.

5. Cookie & Tracking Policy

Cookies are used on the Criciya website and app to enhance your experience. A cookie is a small text file stored in your browser.

Types of Cookies We Use

Essential Cookies: Maintaining login sessions and security tokens — the platform cannot function without these.
Performance Cookies: For monitoring page load speed and detecting errors.
Functional Cookies: To remember your preferred language, theme, and settings.
Analytics Cookies: Anonymous usage statistics — used to improve our services.

You can delete cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may affect certain features of the platform.

6. Data Security Measures

Criciya has implemented the highest technical and organizational measures to protect your data. The following security layers are active under our privacy policy:

SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
Two-Factor Authentication (2FA): OTP verification at login.
Firewall Protection: Advanced firewall systems to block unauthorized access.
Regular Security Audits: Regular audits conducted by third-party cybersecurity experts.
Data Backup: Encrypted backups are stored on secure servers.
Access Control: Criciya staff can only access limited data strictly on a need-to-know basis.

In the event of a security breach, we will notify affected users within 72 hours and take all necessary steps.

7. Your Data Rights

Criciya's privacy policy gives you full control over your data. You can exercise the following rights at any time:

Right to Access

You may request to know what data we hold about you.

Right to Rectification

You can request corrections to any inaccurate or outdated information.

Right to Erasure

You can request that your data be deleted when closing your account.

Data Portability

You may request a copy of your data to download.

Right to Object to Processing

You can object to the use of your data for specific purposes.

Right to Restrict Processing

You can request that data processing be paused while an investigation is ongoing.

To exercise any of the rights listed above support@criciya.betto send us an email. We will respond within 30 business days.

8. How Long We Retain Your Data

Criciya retains your data only for as long as necessary. Data is kept while your account is active. Upon account closure:

Personal data is deactivated within 30 days of account closure.
Financial transaction records may be retained for up to 5 years due to legal obligations.
KYC documents are stored in encrypted form for up to 2 years after verification.
Log data is automatically deleted after 90 days.

No data is retained beyond legal requirements. Once the retention period expires, data is securely destroyed.

9. Protection of Minors

Criciya strictly enforces an 18+ policy. In line with our privacy policy, we do not knowingly collect or store data from anyone under the age of 18.

Date of birth is verified at registration, and KYC verification is mandatory in suspicious cases. If a minor's account is identified, it will be immediately closed and all associated data will be deleted.

If you believe a minor is using Criciya, please support@criciya.betto let us know.

10. Changes to the Privacy Policy

Criciya reserves the right to update this privacy policy as needed. However, we will notify you before any significant changes take effect:

Update notices will be sent to your registered email address.
You will be notified of any changes the next time you log in to the platform.
The "Last Updated" date at the top of the page will be revised.

Continued use of the platform after a new policy takes effect constitutes your acceptance of the updated terms. If you object to any changes, you have the option to close your account.

11. Contact & Complaints

For any questions, requests, or complaints regarding our privacy policy, please get in touch with us. Criciya's data protection team is committed to responding to every message.

Email: support@criciya.bet
Live Chat: Log in to the platform and chat with us directly
Response Time: Within a maximum of 72 business hours

Our Bengali-speaking support team is available 24 hours a day, 7 days a week.

Criciya Privacy Policy — Your Data Is Safest With Us

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